FREQUENTLY ASKED QUESTIONS

Healthcare professionals are referenced on the BAK platform according to several criteria:

• The different languages ​​spoken
• Their geolocation
• Their ability or not to make house visits to your vacation spot
• Their adherence to BAK * values

You are a healthcare professional and would like to join Bak to provide an additional service to your patients and tourists by including video consultation and house visits to the vacation location in addition to continuing to offer in-office consultations?

To do so, register on our homepage to take full advantage of the Bak solution. Our staff will contact you to offer you a demonstration of our solution.

Teleconsultation is a medical visit between a healthcare professional and a patient, taking place through information and communication technologies using a smartphone or a computer.

Via its application, BAK provides you the possibility of consulting a healthcare professional as part of a teleconsultation, using video transmission.

La téléconsultation vous offre plusieurs opportunités :

• Un meilleur suivi de vos patients pendant la durée de leur séjour
• Une meilleure flexibilité dans votre travail
• Pallier les désistements et les annulations de rendez-vous
• Faciliter l’accès aux soins de vos patients, sans contingence d’horaires ou de distance
• Lutter contre l’engorgement des services d’urgence
• Gain de temps

• Better monitoring of your patients during their stay
• Better flexibility in your work
• Compensating for appointment cancellations
• Facilitate access to care for your patients, without scheduling or distance contingencies
• Fight against congestion in emergency services
• Time saving

As a patient, what are the advantages of a BAK teleconsultation?

As a patient, teleconsultation offers you many advantages:

• Quick access to a health professional
• Allows you to be informed and reassured very quickly
• Not having to travel from your vacation home to consult a health professional

Vous êtes professionnel de santé et vous souhaitez rejoindre Bak pour apporter un service supplémentaire à vos patients et aux touristes en incluant la vidéo consultation et le déplacement sur le lieu de vacances en plus de continuer de proposer les consultations en cabinet ? 

Pour ce faire, inscrivez-vous depuis notre page d’accueil pour bénéficier pleinement de la solution Bak. Nos collaborateurs vous recontacteront pour vous proposer une démonstration de notre solution.

If you have any questions or if you encounter a technical problem, please do not hesitate to contact us via our form or directly via the chatbot.

Our system is designed to be compatible with most browsers. However, for an optimal experience, we recommend using one of the following browsers:

• Google
• Chrome Mozilla
• Firefox Safari

With BAK, find out the price of the consultation beforehand directly on the platform or on the application. The prices for each consultation are known in advance. So, there are no unpleasant surprises. The price of a medical consultation or teleconsultation may vary depending on the country and the health professional selected, however the price is always indicated

You have the choice:

Until you can download the Bak application from the Android playstore or the Apple store, you can use the Bak platform available online, through your search engine.

Create your profile and password.

To perform a medical teleconsultation, you will need a computer with a webcam and an internet connection.

If you have any questions or encounter any problems conducting a teleconsultation, please do not hesitate to contact our Bak team.

The Bak platform is accessible from your smartphone as well as from your tablet.

You can connect to it at any time to make an appointment with your doctor or even consult him thanks to the teleconsultation.

The Bak application will allow you to have a healthcare professional in your pocket!

1. Log in to your personal space accessible from the Bak home page
2. Click on “my profile”
3. Finally, to modify your personal information, click on “edit” then “save” once the modification has been made.

1. Log in to your personal space accessible from the Bak home page
2. Click on ‘“my profile”
3. Finally, to modify your password click on “change my password” then “enter” once the modification has been made.

1. Log in to your personal space accessible from the Bak home page
2. Click on ‘“my profile”
3. Finally, to modify your password click on “change my password” then “enter” once the modification has been made.

To modify or cancel your appointment, please log in directly to your Bak account.

A consultation in a doctor's office can no longer be cancelled within half an hour before the appointment.7. If you have any questions, please contact our customer service on the website in the contact section or from the application.